Shipping policy

Shipping Policy — Chaos Customs

Thank you for shopping with Chaos Customs! We want you to have a smooth shopping experience and know exactly what to expect when placing an order.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping time. During busy periods or holidays, processing may take slightly longer.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Costs

We offer FREE standard shipping within the United States on our Reusable Pet Hair Remover Roller Brush.

Shipping charges for other products, if applicable, will be displayed at checkout.

Estimated Delivery Times

Our Reusable Pet Hair Remover Roller Brush typically takes approximately 6–12 days for delivery after shipment.

Please allow an additional 1–3 business days for order processing.

These delivery times are estimates, not guarantees. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery.

Order Tracking

Once your order has shipped, we will email you tracking information when provided by our shipping partner.

Tracking information may take some time to update after the shipment confirmation is sent.

Shipping Destinations

We currently ship to addresses within the United States.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us immediately at hello@chaoscustoms904.com. We will do our best to help before your order ships.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, is significantly delayed, or appears to be lost, please contact us.

We will work with our shipping partners to investigate and help resolve the situation. Any applicable refunds or replacements will be handled according to our return and refund policy and applicable law.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before fulfillment begins. Once an order has shipped, changes or cancellations may no longer be possible.

Please refer to our Return and Refund Policy for additional information.

Questions?

We’re happy to help!

Email: hello@chaoscustoms904.com

Thank you for supporting Chaos Customs!